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Capabilities  /  Support & Research
Support & Research

Always-on support,
endless research.

24/7 customer support in your voice, plus the market, competitor and prospect research your team never has time to do.

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Support cover
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Answer time
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Tickets ignored
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Brain, both jobs
What she runs

Everything this role needs — handled.

01

24/7 customer support

Diana answers customers instantly, in your tone — resolving the routine, escalating the rare, and never leaving anyone waiting.

  • Instant answers, day or night
  • Resolves routine queries end-to-end
  • Escalates edge cases to a human
Support
02

Market & competitor research

The research that keeps getting deprioritised — markets, competitors and trends, summarised and ready when you need to decide.

  • Market & competitor scans
  • Trend and pricing intelligence
  • Clear summaries, not raw dumps
Research
03

Prospect & account briefs

Before every meeting, a tight brief on the company, the person and the angle — so your team walks in already ahead.

  • Company & prospect deep-dives
  • Pre-meeting briefs on demand
  • Ready when you are, not days later
Brief

One employee.
Every job on this page.

See Diana run this on your real operations — live. Trained on your business, live in 7 days.